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Hydro One launches a new website with powerful outage mapping system

Nov 24, 2009

TORONTO, Nov. 24 /CNW/ - Hydro One announced its new interactive customer website is now live at The user-friendly website now makes it easy to track power outages, manage residential and business accounts and search for electricity-related information.

A powerful new outage mapping system is now available on the site for customers and media. This state-of-the-art mapping technology provides a clearer picture of the status of Hydro One's power system. With the click of a mouse and zoom-in and zoom-out capability, people can now pinpoint with a greater degree of accuracy the location of an outage; the number of customers affected; and the current estimated time of power restoration. People will now also be able to track an outage by typing in a street address or city. In addition to these improved features, a hard-hat icon will appear on the map indicating that a Hydro One crew has been dispatched to undertake power restoration work or to conduct work in support of improved power reliability.

To access the new mapping system, click-on the Power Outages Map on the Hydro One homepage at

In addition to improving its power outage mapping system, the Company has overhauled and substantially improved site navigation so that customers and media can more easily find information on how to:

-   learn about smart meters
    -   save energy
    -   pay a bill
    -   connect a renewable energy project
    -   do business with Hydro One
    -   learn about transmission projects throughout the province

Hydro One delivers electricity safely, reliably and responsibly to homes and businesses across the province of Ontario and owns and operates Ontario's 29,000 km high-voltage transmission network that delivers electricity to large industrial customers and municipal utilities, and a 123,000 km low-voltage distribution system that serves about 1.3 million end-use customers and smaller municipal utilities in the province. Hydro One is wholly owned by the Province of Ontario.

For further information: contact Hydro One Media Relations 24 hours a day at 1-877-506-7584 (toll-free in Ontario only) or (416) 345-6868; Our website is