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Hydro One provides update on wind storm affecting 175,000 customers

Apr 28, 2011

TORONTO, April 28 /CNW/ - Wind gusts of up to 100 km/h moved from southwestern Ontario to eastern Ontario leaving tremendous damage in its path. The storm downed power lines and broke about 65 poles across the province leaving more than 175,000 Hydro One customers without power.

"We have deployed all available crews to focus on the restoration effort," said Myles D'Arcey, Senior Vice President, Customer Operations. "Our goal is to restore a significant number of customers this evening, but repairing all of the damage and restoring power to all customers will take several days."

More than 300 Hydro One staff are working on the restoration effort including lines staff, apprentice crews and foresters. Since the storm hit this morning, Hydro One has moved crews from areas not affected by the wind storm to the hardest hit areas to support the effort to return service to our customers. High winds have grounded Hydro One's helicopters, but crews are on standby to help with restoration once flying conditions improve.

Hydro One expects to restore power to a significant number of customers tonight, but cautions that more than 100,000 customers may be without power overnight and into tomorrow.

Some of the major areas affected by power outages are listed below:

Area Impacted Number of Hydro One Customers Affected
Arnprior 17,000
Aylmer 2,000
Bancroft 10,500
Beachville 3,000
Bowmanville 5,000
Brockville 3,000
Cobden 21,000
Dundas 3,200
Fenelon Falls 7,000
Lincoln 5,000
Minden 4,800
Perth 6,000
Peterborough 27,000
Simcoe 10,000
Trenton 5,900
Tweed 23,000
Vankleek Hill 2,400
Winchester 17,000

Our Customer Communications Centre is experiencing a high volume of calls due to the extent of the storm damage. For the most recent information on power outages customers can go to:

Important Safety Information

Hydro One strongly urges people to take extra precaution near fallen power lines. Even if a fallen wire seems dead, it can be dangerous. People are urged to report to Hydro One the location of the fallen wires as soon as possible. Touching a vehicle that is in contact with a power line can be fatal.

Hydro One delivers electricity safely, reliably and responsibly to homes and businesses across the province of Ontario and owns and operates Ontario's 29,000 km high-voltage transmission network that delivers electricity to large industrial customers and municipal utilities, and a 123,000 km low-voltage distribution system that serves about 1.3 million end-use customers and smaller municipal utilities in the province. Hydro One is wholly owned by the Province of Ontario.

For further information:

contact Hydro One Media Relations 24 hours a day at 1-877-506-7584 (toll-free in Ontario only) or 416-345-6868. Our website is