Dec 27, 2013
TORONTO, Dec. 27, 2013 /CNW/ - Hydro One reports that 98% of its customers affected by the ice storm have had their power restored. Crews are still working restoring individual outages and full power back up and running to all customers affected by the ice storm is expected to be later tonight and early tomorrow morning.
Currently, the most impacted areas are listed below:
|Area Affected||Number of Impacted Customers|
"The final mile is the slowest and hardest part of any restoration job for our customers and for our employees," said Carm Marcello, President and CEO of Hydro One Inc. "Crews are going house-to-house right now, in many cases doing repair jobs that only restore a single customer. They will not stop until all power is restored."
Hydro One currently has more than 1,000 workers restoring power, more than one employee for every five customers without power.
"Our customers have shown tremendous patience and resilience. I want to thank them, as well as all utility workers from across Ontario who have worked through the holiday season to return life to normal for the people without power," Marcello added. "It's been an enormous challenge."
Hydro One crews from eastern Ontario began work in Scarborough today, joining an army of utility workers in the City of Toronto where 28,000 customers remain without power. As Hydro One completes its restoration effort, crews will be made available to areas that are still working towards total restoration.
To report a power outage:
Call 1-800-434-1235 to report a power outage, fallen tree hazard or emergency (24 hours).
Checking for Electrical Damage After a Storm and Arranging for Repairs
After a storm, check around and in your home for potential electrical damage. Remember, if there is serious damage to your home's connection to the electricity system, your utility may not be able to safely restore power to your home. You will have to arrange for a Licensed Electrical Contractor (LEC) to make repairs. Please check the Ontario Safety Authority website at:
To check the status of a power outage in your area check the Hydro One Storm Centre at www.hydroone.com or download the Hydro One app.
What to do in a power outage:
If the power system in your area is affected by bad weather, be sure to stay clear of any fallen power lines. If you spot a fallen line, keep at least 10 metres back, even if it does not appear to be live. Report it to the police and call Hydro One at 1-800-434-1235. Safety is at the core of everything Hydro One employees do. Not only are our crews trained in First Aid, every Hydro One vehicle is equipped with a First Aid kit.
The Office of the Fire Marshal offers the following safety tips:
Hydro One delivers electricity safely, reliably and responsibly to homes and businesses across the province of Ontario and owns and operates Ontario's 29,000 km high-voltage transmission network that delivers electricity to large industrial customers and municipal utilities, and a 123,000 km low-voltage distribution system that serves about 1.3 million end-use customers and smaller municipal utilities in the province. Hydro One is wholly owned by the Province of Ontario.
SOURCE Hydro One Inc.
For further information:
Contact Hydro One Media Relations 24 hours a day at 1-877-506-7584 (toll-free in Ontario only) or 416-345-6868. Our website is www.HydroOne.com