Jun 23, 2014
TORONTO, June 23, 2014 /CNW/ - Carmine Marcello, President and CEO, Hydro One Inc. issued the following statement today in response to the Office of the Ombudsman of Ontario's Annual Report:
Since the announcement of the Special Ombudsman Response Team investigation,
Hydro One has worked collaboratively with Ombudsman's staff on the investigation while dedicating time and resources on resolving billing issues related to delayed bills and bills using repeated estimated consumption.
Hydro One has reviewed the Ombudsman's Annual Report and would like its customers to know that we have been working tirelessly – and have made progress -- to resolve the customer service issues currently before us.
We are taking the opportunity to not only resolve technical problems that resulted from introducing a new billing system, but to also improve service through new customer friendly policies and by changing our customer service culture.
I want to thank our customers for their patience and understanding as we work to deliver the service they expect and deserve.
We recognize that, in addition to its Annual Report, the Ombudsman's Office will continue with its investigation of Hydro One billing practices.
For more details concerning the status of Hydro One's efforts to resolving billing system issues, please visit: http://www.hydroone.com/WorkingtoGetBetter
Hydro One delivers electricity safely, reliably and responsibly to homes and businesses across the province of Ontario and owns and operates Ontario's 29,000 km high-voltage transmission network that delivers electricity to large industrial customers and municipal utilities, and a 121,000 km low-voltage distribution system that serves about 1.3 million end-use customers and smaller municipal utilities in the province. Hydro One is wholly owned by the Province of Ontario.
SOURCE Hydro One Inc.
For further information: contact Hydro One Media Relations 24 hours a day at 1-877-506-7584 (toll-free in Ontario only) or 416-345-6868. Our website is www.HydroOne.com.