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Media Advisory - Hydro One to Launch Customer Service Initiative at OEN Speech

Oct 21, 2014

TORONTO, Oct. 21, 2014 /CNW/ - Carm Marcello, President & CEO, Hydro One, will address the Ontario Energy Network at an event on Wednesday, October 22. Marcello's speech will include the announcement of two new initiatives to improve the organization's customer service performance culture.


Carm Marcello, Hydro One President & CEO


Ontario Energy Network Speech and Key Announcement

Key Announcements:

- Creation of a third party expert advisory panel to provide insights and feedback on Hydro One's customer service culture and initiatives
- Launch of Customer Commitments consultation to gain feedback on customer service practices


Fairmont Royal York Hotel, Toronto


Wednesday, October 22, 2014 –11:45 a.m. – 2:00 p.m.


Call Irene Poon - 416-306-6577


Carm Marcello is available for interview immediately following his speech on-site, to discuss the customer service landscape at Hydro One, as well as the plans to elevate the organization's customer service culture.


"We value what matters to our customers. I formed this group to make sure that our actions as a customer service organization were transparent, accountable and demonstrated care.

That's the culture we want to embody.

The Panel will publicly hold us to account and we will report on our performance measured against our new Customer Commitments that we are developing in consultation with our customers and stakeholders."

Carm Marcello, President & CEO, Hydro One

Hydro One delivers electricity safely, reliably and responsibly to homes and businesses across the province of Ontario and owns and operates Ontario's 29,000 km high-voltage transmission network that delivers electricity to large industrial customers and municipal utilities, and a 122,000 km low-voltage distribution system that serves about 1.3 million end-use customers and smaller municipal utilities in the province. Hydro One is wholly owned by the Province of Ontario.

SOURCE Hydro One Inc.

For further information: or to book an interview, contact: Irene Poon, Citizen Relations, 416-306-6577,