Sign In

We want you to be able to access myAccount. However, the new, easy-to-use features in myAccount require you to enable cookies. Here are some shortcuts to help you with this:

Help for Chrome users. Help for Firefox users. For Internet Explorer users. For Safari users.

Once you have enabled cookies for this website, please refresh by clicking here.

Hydro One expects 54,500 customers will remain without power overnight

Nov 6, 2015

-Power restored to over 46,100 today-

TORONTO, Nov. 6, 2015 /CNW/ - Hydro One confirms it has now restored power to more than 46,100 customers following today's windstorm, which caused extensive damage to its distribution system across southwestern and central Ontario.

Approximately, 54,500 customers in the hardest hit areas will remain without power overnight.

"We have all available resources working to restore power to customers but advise those that remain without power to consider making alternate arrangements for the night," said Jon Rebick, Vice President, Lines and Forestry, Hydro One. "We thank Ottawa River Power, PowerStream, Canadian Niagara Power, Veridian Connections, Hydro One Brampton and Greater Sudbury Power for assisting with our restoration efforts."

At present, there are 503 incidents affecting over 66,000 customers. Areas with over 1,000 customers are listed below:

Area Affected

Number of Hydro One
Customers Affected









Fenelon Falls










Owen Sound


Parry Sound




Vankleek Hills





Tracking power outages

For outage updates, download Hydro One's free mobile app on smartphone and tablet devices or check the online outage map at Customers can check the status of power outages anywhere in Hydro One's service area and receive helpful tips and news.

What to do in a power outage

If the power system in your area is affected by bad weather, be sure to stay clear of any fallen power lines. If you spot a fallen line, keep at least 10 metres back, even if it does not appear to be live. Report it to the police and call Hydro One at 1-800-434-1235.  Safety is at the core of everything Hydro One employees do. Not only are our crews trained in First Aid, every Hydro One vehicle is equipped with a First Aid kit.

Household preparedness

Hydro One wants to remind you and your family of the importance of being prepared in case of an extended power outage caused by severe weather.

Our emergency preparedness video is a great tool to help ensure you and your family are prepared in the event of an extended outage.                               

About the Company
The Company is Ontario's largest electrical transmission and distribution utility with approximately $23 billion in assets and 2014 revenues of over $6 billion. The Company's regulated transmission and distribution operations are owned by Hydro One Inc., a wholly-owned subsidiary of the Company.  Hydro One Inc. delivers electricity safely and reliably to over 1.2 million customers across the province of Ontario, and to large industrial customers and municipal utilities.  Hydro One Inc. owns and operates Ontario's approximately 29,000 km high-voltage transmission network and an approximately 122,000 circuit km primary low-voltage distribution network. 

SOURCE Hydro One Inc.

For further information: contact Hydro One Media Relations 24 hours a day at 1-877-506-7584 (toll-free in Ontario only) or 416-345-6868. Our website is