Sign In

We want you to be able to access myAccount. However, the new, easy-to-use features in myAccount require you to enable cookies. Here are some shortcuts to help you with this:

Help for Chrome users. Help for Firefox users. For Internet Explorer users. For Safari users.

Once you have enabled cookies for this website, please refresh by clicking here.

Hydro One Announces Proactive Outage Alerts

Dec 3, 2015

-Keeping Customers Across the Province Informed-

TORONTO, Dec. 3, 2015 /CNW/ - Today, Hydro One announced that residential customers can register to receive proactive, personalized text or email alerts about outages that may be affecting their homes, cottages, farms or small businesses. Hydro One is the first utility in Canada to offer this service.

Based on positive customer feedback after the initial pilot launch in November 2014, Hydro One has made the service available to all of its residential customers across the province. Customers can register for Outage Alerts online at

"When customers' lights go out, they need to know two things: that help is on the way, and when we will restore power so life can get back to normal," said Rob Quail, Vice President, Customer Service, Hydro One. "With this service, we have the ability to reach out to our customers and provide the up-to-date information they want and need during an outage."

Customers who register for the service will receive alerts when an outage has been reported near their residence, and updates on estimated times of restoration. Customers have the ability to decide when and how they receive messages. 

"Hydro One values customer relationships and understands the importance of communicating with customers," said Shazir Khan, CEO and President of iFactor, developer of the Notifi® alert system used for the notification service. "We're glad to see the pilot program succeed and be expanded to help even more customers."

Since launching the pilot program, Hydro One has sent hundreds of thousands of proactive outage alerts to customers who registered and had an outage occur near their residence.

The service is a part of Hydro One's improved outage communications tools, which also includes Storm Centre, the outage map on and the company's popular outage app.

About the Company
Hydro One Limited (TSX: H) is Ontario's largest electrical transmission and distribution utility with approximately $23 billion in assets and revenues of over $6 billion. The company delivers electricity safely and reliably to over 1.2 million customers across the province, and to large industrial customers and municipal utilities. Hydro One owns and operates Ontario's approximately 29,000 km high-voltage transmission network and an approximately 122,000 circuit km primary low-voltage distribution network. For more information about Hydro One, visit

Forward-Looking Information
This press release may contain "forward-looking information" within the meaning of applicable securities laws. Words such as "expect," "anticipate," "intend," "attempt," "may," "plan," "will", "can", "believe," "seek," "estimate," and variations of such words and similar expressions are intended to identify such forward-looking information. These statements are not guarantees of future performance or actions and involve assumptions and risks and uncertainties that are difficult to predict. Therefore, actual outcomes and results may differ materially from what is expressed, implied or forecasted in such forward-looking information. Some of the factors that could cause actual results or outcomes to differ materially from the results expressed, implied or forecasted by such forward-looking information, including some of the assumptions used in making such statements, are discussed more fully in the Company's and Hydro One Inc.'s filings with the securities regulatory authorities in Canada, which are available on SEDAR at The Company and Hydro One Inc. do not intend, and they disclaim any obligation, to update any forward-looking information, except as required by law.

SOURCE Hydro One Inc.

For further information: contact Hydro One Media Relations 24 hours a day at 1-877-506-7584 (toll-free in Ontario only) or 416-345-6868. Our website is