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Hydro One restores power to all customers in 24 hours

Oct 19, 2016

More than 90,000 customers restored following damaging storm -

TORONTO, Oct. 19, 2016 /CNW/ - Early this morning, Hydro One crews restored power to all customers affected by Monday's lightning and wind storm. Crews responded to more than 525 separate outages in central Ontario, replacing poles and transformers, and restringing lines. Hydro One's customer care centre fielded more than 35,000 calls during the storm, making sure customers knew help was on the way and updating them on progress.

"This was a tremendous effort from Hydro One crews, pulling together all available resources and not stopping until power was restored to every customer," said Greg Kiraly, Chief Operating Officer, Hydro One. "This is the benefit of a large utility that spans the province. We are able to pull in resources to respond quickly and safely to such a large and damaging storm."

Hydro One's Grid Control Centre tracks incoming storms and was able to quickly mobilize line maintainers, arbourists, damage assessors and helicopters to locate damage and restore power. Although power is restored to all customers, crews will continue to clean up from the storm today and respond to any new calls.

Hydro One reminds all customers as the fall storm season is here, to restock their 72- hour emergency preparedness kit. The kit should contain:

  • Windup or battery powered flashlight
  • Windup or battery powered radio
  • Batteries for your flashlight and radio
  • Water (recommend 2 litres per person/day)
  • Canned or dried food that won't spoil
  • Manual can opener
  • Cash and any medical items you require
  • Blanket
  • Candles and matches
  • First Aid Kit
  • Portable charger for cell phone

Also include Hydro One's emergency power outage hotline number (1-800-434-1235) and download the power outage app for smart phones. Customers can also register to receive proactive personalized text or email alerts about power outages affecting their local area. Hydro One is the first utility in Canada to offer this service. Customers can register for Outage Alerts online at

About the Company:

Hydro One Limited (TSX: H) Hydro One is Ontario's largest electricity transmission and distribution company headquartered in Toronto, Ontario with approximately $24 billion in assets and 2015 revenues of over $6.5 billion. Hydro One delivers electricity safely and reliably to over 1.3 million customers across the province of Ontario, and to large industrial customers and municipal utilities. Hydro One owns and operates Ontario's approximately 29,000 circuit km high-voltage transmission network and an approximately 123,000 circuit km primary low-voltage local distribution network. For more information about Hydro One, visit

Follow us on Twitter @HydroOne and on Instagram at hometownhydroone.

SOURCE Hydro One Limited

For further information: For more information, contact Hydro One Media Relations 24 hours a day at 1-877-506-7584 (toll-free in Ontario only) or 416-345-6868. Our website is