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Hydro One is making it easier to do business with its customers

Dec 21, 2016

- introducing paperless billing and usage alert notification service -

TORONTO, Dec. 21, 2016 /CNW/ - Hydro One announced today a new paperless billing and usage alert notification service is now available to its customers. Residential and small business customers can now sign up for easy-to-access paperless bills and helpful usage alerts and other reminders. By introducing this customer service enhancement, the company expects to reduce operational costs and at the same time provide the near-real-time account information customers have been asking for.

"Our customers want valuable, easy-to-use tools they can access where and when they want and that's what we're providing them through our new paperless billing and notification services," said Ferio Pugliese, Executive Vice President, Customer Care and Corporate Affairs, Hydro One. "This is one of many service enhancements we plan to launch as we work towards finding better ways to meet customer needs by providing personalized choices for how they receive information about their electricity accounts and usage."

The customized notification system will alert customers when their bill arrives and provide an alert if the customer's electricity usage is trending higher than normal for the billing period. In addition, the enhanced web portal will offer customers the ability to set personal preferences along with a more detailed view into their energy usage as well as explore a wide range of energy tips and programs. Customers can also obtain additional insights about potential reasons for their usage by completing the online Home Energy Assessment which will allow for a detailed breakdown of their energy use and provide recommendations on how to improve.

About Hydro One Inc.:

Hydro One Inc. is a fully owned subsidiary of Hydro One Limited, Ontario's largest electricity transmission and distribution provider with more than 1.3 million valued customers, $24.8 billion in assets and revenues of over $6.5 billion. Our team of 5,500 skilled and dedicated employees proudly and safely serves suburban, rural and remote communities across Ontario through our 30,000 circuit km high-voltage transmission and 123,000 circuit km primary distribution networks. Hydro One is committed to the communities we serve, and has been rated as the top utility in Canada for its corporate citizenship, sustainability, and diversity initiatives. We are one of only four utility companies in Canada to achieve the Sustainable Energy Company designation from the Canadian Electrical Association.  We also provide advanced broadband telecommunications services on a wholesale basis utilizing our extensive fibre optic network. Hydro One's common shares are listed on the Toronto Stock Exchange (TSX: H). For more information about everything Hydro One, please visit

SOURCE Hydro One Limited

For further information: contact Hydro One Media Relations 24 hours a day at 1-877-506-7584 (toll-free in Ontario only) or 416-345-6868. Our website is