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Hydro One team effort returns electricity to over 170,000 customers

Jan 13, 2017

- Second storm in a week damages distribution equipment - 

TORONTO, Jan. 13, 2017 /CNW/ - Hydro One crews cleared trees, replaced poles, transformers, and hundreds of kilometres of electrical lines to restore power to more than 170,000 customers after a windstorm caused widespread damage across southern Ontario.

"Winter storms make restoration work that much more challenging for our crews, but their dedication to getting every customer restored as quickly and safely as possible is what makes us all proud to be a part of this company," said Greg Kiraly, Chief Operating Officer, Hydro One.

"We know how much everyday life depends on electricity so it's all hands on deck until every last customer has their power back," said Bill Smeaton, Lines Safety Prime, Hydro One. "Safety is always our top priority and even though weather conditions in certain areas were very dangerous, we managed to get almost all customers restored in 24 hours with no restoration-related injuries."

Hydro One reminds all customers as the winter storm season is here, to restock their 72- hour emergency preparedness kit. The kit should contain:

  • Windup or battery-powered flashlight
  • Windup or battery-powered radio
  • Batteries for your flashlight and radio
  • Water (recommend 2 litres per person/day)
  • Canned or dried food that won't spoil
  • Manual can opener
  • Cash and any medical items you require
  • Blanket
  • Candles and matches
  • First Aid Kit
  • Portable charger for cell phone

Also include Hydro One's emergency power outage hotline number (1-800-434-1235) and download the power outage app for smart phones. Customers can also register to receive proactive personalized text or email alerts about power outages affecting their local area. Hydro One is the first utility in Canada to offer this service. Customers can register for Outage Alerts online at

About Hydro One Inc.:

Hydro One Inc. is a fully owned subsidiary of Hydro One Limited, Ontario's largest electricity transmission and distribution provider with more than 1.3 million valued customers, $24.8 billion in assets and revenues of over $6.5 billion. Our team of 5,500 skilled and dedicated employees proudly and safely serves suburban, rural and remote communities across Ontario through our 30,000 circuit km high-voltage transmission and 123,000 circuit km primary distribution networks. Hydro One is committed to the communities we serve, and has been rated as the top utility in Canada for its corporate citizenship, sustainability, and diversity initiatives. We are one of only four utility companies in Canada to achieve the Sustainable Energy Company designation from the Canadian Electrical Association.  We also provide advanced broadband telecommunications services on a wholesale basis utilizing our extensive fibre optic network. Hydro One's common shares are listed on the Toronto Stock Exchange (TSX: H). For more information about everything Hydro One, please visit

SOURCE Hydro One Inc.

For further information: For more information, contact Hydro One Media Relations 24 hours a day at 1-877-506-7584 (toll-free in Ontario only) or 416-345-6868. Our website is Follow us on, and