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High winds and heavy snow affecting 51,000 Hydro One customers

Apr 7, 2017

TORONTO, April 7, 2017 /CNW/ - High winds and heavy snow that started overnight in south and central Ontario continue to cause power outages on Hydro One's distribution system. It is expected that this weather will continue throughout the morning potentially causing further damage. There are currently 354 active outages affecting more than 51,000 customers. Where safe, Hydro One crews are out assessing damage and restoring power to customers.

"Our field offices are quickly mobilizing crews and are focused on restoring customers and responding to emergencies. Turning the lights back on for homes and businesses is our top priority," said Greg Kiraly, Chief Operating Officer. "Hydro One has the ability to quickly draw together line maintainers, arbourists, helicopters, damage assessors and support staff when a storm affects our service area and we won't stop working until every customer is restored."

Currently areas most affected include:


Customers affected:


More than 1,600


More than 12,000


More than 2,400


More than 3,500

Fenelon Falls

More than 3,500


More than 2,000


More than 1,900


More than 6,700


More than 4,200


More than 2,300


More than 3,100

Parry Sound

More than 2,700


More than 1,300

Customers looking for information on power outages can call 1-800-434-1235, download the free Hydro One power outage app or visit Customers can also register to receive proactive personalized text or email alerts about power outages.

Hydro One is the first utility in Canada to offer this service. Customers can register for Outage Alerts online at

If the power system in your area is affected by bad weather, be sure to stay clear of any fallen power lines. If you spot a fallen line, keep at least 10 metres back, even if it does not appear to be live. Report it to the police and call Hydro One at 1-800-434-1235. Safety is at the core of everything Hydro One employees do. Not only are our crews trained in First Aid, every Hydro One vehicle is equipped with a First Aid kit.

About Hydro One Inc.:

Hydro One Inc. is a fully owned subsidiary of Hydro One Limited, Ontario's largest electricity transmission and distribution provider with more than 1.3 million valued customers, $25 billion in assets and annual revenues of over $6.5 billion. Our team of 5,500 skilled and dedicated employees proudly and safely serves suburban, rural and remote communities across Ontario through our 30,000 circuit km high-voltage transmission and 123,000 circuit km primary distribution networks. Hydro One is committed to the communities we serve, and has been rated as the top utility in Canada for its corporate citizenship, sustainability, and diversity initiatives. We are one of only four utility companies in Canada to achieve the Sustainable Energy Company designation from the Canadian Electrical Association. We also provide advanced broadband telecommunications services on a wholesale basis utilizing our extensive fibre optic network. Hydro One Limited's common shares are listed on the Toronto Stock Exchange (TSX: H). For more information about everything Hydro One, please visit

SOURCE Hydro One Inc.

For further information: For more information, contact Hydro One Media Relations 24 hours a day at 1-877-506-7584 (toll-free in Ontario only) or 416-345-6868. Our website is Follow us on, and