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Hydro One storm response team quickly restores power to 141,000 customers

Apr 9, 2017

TORONTO, April 9, 2017 /CNW/ - The high winds and heavy snow on Friday damaged equipment, downed trees and affected electricity delivery service to more than 141,000 Hydro One customers across Ontario. Hydro One crews have worked around the clock and restored power to more than 1,100 outages.  Hydro One's customer care centre fielded more than 55,000 calls during the storm; making sure customers knew help was on the way and updating them on progress.

"Hydro One crews have worked tirelessly to restore power during this challenging storm," said Greg Kiraly, Chief Operating Officer, Hydro One. "Their dedication to getting every customer restored as quickly and safely as possible is what makes us all proud to be a part of this company."

Hydro One reminds all customers to restock their 72-hour emergency preparedness kit. The kit should contain:

  • Windup or battery powered flashlight
  • Windup or battery powered radio
  • Batteries for your flashlight and radio
  • Water (recommend 2 litres per person/day)
  • Canned or dried food that won't spoil
  • Manual can opener
  • Cash and any medical items you require
  • Blanket
  • Candles and matches
  • First Aid Kit
  • Portable charger for cell phone

Also include Hydro One's emergency power outage hotline number (1-800-434-1235) and download the power outage app. Customers can also register to receive proactive personalized text or email alerts about power outages affecting their local area. Hydro One is the first utility in Canada to offer this service. Customers can register for Outage Alerts online at

SOURCE Hydro One Inc.

For further information: For more information, contact Hydro One Media Relations 24 hours a day at 1-877-506-7584 (toll-free in Ontario only) or 416-345-6868. Our website is Follow us on, and