On March 31, Hydro One submitted a rate application to the Ontario Energy Board that reflects the need to maintain our aging infrastructure and ensure the reliable supply of electricity.
As part of the Ontario Energy Board’s process to inform customers about our proposed rate increase, many customers received a notice of our application this past weekend. You may also see the notice in your local paper or on social media. Details of the application can be found here.
We’re here to listen and respond to our customers and we understand that you may have questions about our application.
What is the application?
The 2018-2022 Distribution Rate Application applies only to the delivery line of the bill and reflects the cost of running and maintaining our electricity system.
Most of Hydro One’s distribution system was built in the 1950s and the 1960s and many assets are approaching or are beyond their expected service lives, resulting in an ongoing need to replace or refurbish them.
Hydro One is committed to reducing costs and increasing the company’s productivity and efficiency. The rate application reflects this commitment and is based on a plan that includes making only the necessary improvements to ensure the reliable supply of electricity.
Does the application change customer distribution rates?
Yes. Hydro One has applied for an increase to distribution rates. The increase is required to maintain reliability and safety of our electricity system.
Does this mean my bill will be higher?
Although we are asking to increase our distribution rates, we expect our customers will see a significant decrease on their bills once the Government’s proposed Fair Hydro Plan is implemented starting this summer and for years to come.
Hydro One is committed to listening to our customers and putting them first. We know that any increases on the monthly bill can be difficult to manage. That’s why we’re working hard to find efficiencies and reduce costs so we can keep our portion of the bill, the delivery line, to what is required to ensure that electricity is delivered to our customers when and where they need it.
Did you consult with customers about this application?
Yes. As part of an extensive customer engagement initiative, you told us that controlling costs and maintaining a strong, reliable system were your top priorities. It was clear that customers wanted us to invest only enough to maintain the system as it is today. The current application reflects this feedback.
How can I get involved?
The Ontario Energy Board will be conducting customer engagement sessions for Hydro One customers from June 15 to the end of July.
For more information, please visit the OEB’s website at www.oeb.ca/participate or call its Consumer Relations Centre at 1-877-632-2727.
What options are there for customers needing assistance paying their bills?
Hydro One is here to help you. If you would like more information on programs available to help manage your bill call us, Monday to Friday from 7:30 a.m. to 8:00 p.m. and Saturdays from 9:00 a.m. to 3:00 p.m. at 1-888-664-9376.