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Hydro One crews helping customers and communities affected by flooding across Ontario

Apr 26, 2019

OTTAWA, April 26, 2019 /CNW/ - Today, Hydro One crews continue to conduct emergency disconnections in areas affected by flooding, as directed by regional authorities. Customers are urged to call 1-800-434-1235 if water rises above their electrical outlets, baseboard heaters or furnace to have power disconnected to their home.

Hydro One Inc. (CNW Group/Hydro One Inc.)

"Our hearts go out to all those affected by the extraordinary flooding. Safety is our top priority and rising water levels mixed with electricity can be extremely dangerous," said Darlene Bradley, Acting Chief Operating Officer, Hydro One. "We urge our customers to reach out to us if flood waters are affecting their homes so we can safely disconnect power. To help alleviate hardship during this time, we will waive the delivery charges while customers are disconnected along with any Hydro One connection fees."

Approximately 20 employees in the Muskoka and Ottawa areas have also volunteered with sandbagging efforts. Hydro One has cancelled all planned outages in regions where customers are affected by flooding.

If any water damage to electrical equipment occurs, a Licensed Electrical Contractor needs to conduct an evaluation and make any necessary repairs before Hydro One can restore power. For more information about how we restore power and additional safety tips visit    

About Hydro One:
We are Ontario's largest electricity transmission and distribution provider with almost 1.4 million valued customers, over C$25.7 billion in assets and 2018 annual revenues of over C$6.2 billion. Our team of approximately 8,600 skilled and dedicated employees proudly build and maintain a safe and reliable electricity system which is essential to supporting strong and successful communities. In 2018, Hydro One invested almost $1.6 billion in its 30,000 circuit km of high-voltage transmission and 123,000 circuit km of primary distribution networks and injected approximately $1.3 billion into the economy by buying goods and services in Ontario. We are committed to the communities where we live and work through community investment, sustainability and diversity initiatives. We are one of only six utility companies in Canada to achieve the Sustainable Electricity Company designation from the Canadian Electricity Association. Through Hydro One Telecom Inc.'s extensive fibre optic network, we also provide advanced broadband telecommunications services on a wholesale basis. Hydro One Limited's common shares are listed on the Toronto Stock Exchange (TSX: H).

SOURCE Hydro One Inc.

For further information: For further information: Hydro One Media Relations 24 hours a day at 1-877-506-7584 (toll-free in Ontario only) or 416-345-6868. Our website is Follow us on, and