Opening marks a new commitment to making face-to-face customer service accessible
SUDBURY, ON, Aug. 1, 2017 /CNW/ - Today Hydro One officially opened a customer service office at its Sudbury Field Business Centre. Hydro One has been increasing its presence in local communities through drop in sessions, its mobile Electricity Discovery Centre and by piloting customer service offices at its London and Markham Call Centres, in addition to the Sudbury location.
"We've been 'flipping the switch' on how we do business and focusing on how we can better serve our customers in their communities," said Ferio Pugliese, Executive Vice President of Customer Care and Corporate Affairs, Hydro One. "The actions we have taken to-date have been specifically aimed at affordability and timely customer service where they need us, when they need us."
Earlier this year the Company committed to increasing its local presence to deliver better customer service by meeting with its customers face-to-face, with the goal of helping them in a way that is convenient to them. Customers can visit a customer service office in Sudbury, London or Markham Monday to Friday from 8 a.m. to 4 p.m. or visit HydroOne.com/GetLocal to see where the traveling customer service team will be next.
"Hydro One's new customer service office is a welcome addition to the Greater Sudbury Area. This office – and others across the province – is a concrete example of the company's renewed commitment to better serving their 1.3 million customers," said Glenn Thibeault, MPP for Sudbury and Minister of Energy.
Customers are always welcome to call the Hydro One Call Centre at 1-888-664-9376 weekdays from 7:30 a.m. to 8:00 p.m. and Saturdays from 9:00 a.m. – 3:00 p.m. for any questions about their service or account.
About Hydro One Inc.:
Hydro One Inc. is a fully owned subsidiary of Hydro One Limited, Ontario's largest electricity transmission and distribution provider with more than 1.3 million valued customers, $25 billion in assets and annual revenues of over $6.5 billion. Our team of 5,500 skilled and dedicated employees proudly and safely serves suburban, rural and remote communities across Ontario through our 30,000 circuit km high-voltage transmission and 123,000 circuit km primary distribution networks. Hydro One is committed to the communities we serve, and has been rated as the top utility in Canada for its corporate citizenship, sustainability, and diversity initiatives. We are one of only four utility companies in Canada to achieve the Sustainable Energy Company designation from the Canadian Electricity Association. We also provide advanced broadband telecommunications services on a wholesale basis utilizing our extensive fibre optic network. Hydro One Limited's common shares are listed on the Toronto Stock Exchange (TSX: H). For more information about everything Hydro One, please visit www.HydroOne.com.
SOURCE Hydro One Inc.
