TORONTO, March 1, 2018 /CNW/ - Today Hydro One announced that its 400 contact centre employees, previously contracted out, have officially joined the company. Starting today customers will have a more seamless experience when they contact Hydro One. In order to facilitate this change that will ultimately deliver improved service quality, agent flexibility and cost efficiency, Hydro One worked collaboratively with two unions, the Power Workers Union (PWU) and The Society of Energy Professionals.
"At Hydro One, we know that at the end of every wire, phone line and email is a person who deserves exemplary customer service," said Ferio Pugliese, Executive Vice President, Customer Care and Corporate Affairs, Hydro One. "With the return of nearly 400 hardworking and dedicated employees to the Hydro One family, we will be able to deliver greater value and continuous improvement for our customers."
The contact centers in Markham and London, Ontario, employ nearly 400 employees, handle 2.5 million calls and issue over 14 million statements each year. These employees will now have access to ongoing development opportunities and will play a large part in advancing Hydro One's renewed service culture.
About Hydro One Inc.:
Hydro One Inc. is a fully owned subsidiary of Hydro One Limited, Ontario's largest electricity transmission and distribution provider with more than 1.3 million valued customers, $25 billion in assets and 2017 annual revenues of nearly $6 billion. Our team of over 7,400 skilled and dedicated regular and non-regular employees proudly and safely serves suburban, rural and remote communities across Ontario through our 30,000 circuit km of high-voltage transmission and 123,000 circuit km of primary distribution networks. Hydro One is committed to the communities we serve, and has been rated as the top utility in Canada for its corporate citizenship, sustainability, and diversity initiatives. We are one of only five utility companies in Canada to achieve the Sustainable Energy Company designation from the Canadian Electricity Association. We also provide advanced broadband telecommunications services on a wholesale basis utilizing our extensive fibre optic network. Hydro One Limited's common shares are listed on the Toronto Stock Exchange (TSX: H).
Forward-Looking Statements and Information
This press release may contain "forward-looking information" within the meaning of applicable securities laws. Words such as "expect," "anticipate," "intend," "attempt," "may," "plan," "will", "can", "believe," "seek," "estimate," and variations of such words and similar expressions are intended to identify such forward-looking information. These statements are not guarantees of future performance or actions and involve assumptions and risks and uncertainties that are difficult to predict. Therefore, actual outcomes and results may differ materially from what is expressed, implied or forecasted in such forward-looking information. Some of the factors that could cause actual results or outcomes to differ materially from the results expressed, implied or forecasted by such forward-looking information, including some of the assumptions used in making such statements, are discussed more fully in Hydro One's filings with the securities regulatory authorities in Canada, which are available on SEDAR at www.sedar.com. Hydro One does not intend, and it disclaims any obligation, to update any forward-looking information, except as required by law.
SOURCE Hydro One Inc.
